There's a drive-thru ATM in Charlotte, N.C., that looks pretty standard, but it has an extra function: a button that says "speak with teller."
The face of a woman wearing a headset sitting in front of a plain blue background flashes onto the ATM screen. "Good afternoon," she says. "Welcome to Bank of America. My name is Carolina. How are you today?"
She's one of a cadre of Bank of America employees in Florida and Delaware call centers, where they remotely control ATMs across the country. I ask for $26.
"Just a $1, a $5 and $20," I say.