Technology & Digital Life

U.S.
5:05 pm
Sat July 19, 2014

An American Radio Station That's Saying 'Jambo' To Kenyans

Njoki Wa Ndegwa, left, mixes with fans of Jambo Boston Radio in Alabama last March. Jambo has become such a vital part of the Kenyan-American community it's touring the country, throwing big parties for its listeners.
Courtesy Jambo Boston Network

Originally published on Sat July 19, 2014 8:40 pm

There are about 100,000 people born in Kenya who are now living in America. Over the last 50 years, there's been a growing number of Kenyans immigrating to America. In fact, the number is doubling.

They live in clusters in Boston, Atlanta, Washington D.C., Dallas and in parts of the West Coast. They stay connected through a mix of old and new technology.

"We have truckers, we have taxi drivers, we have delivery van drivers and we spend our time learning by listening to what is currently happening," Davis Maina says.

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All Tech Considered
5:42 am
Sat July 19, 2014

Tech Week: Microsoft Layoffs, Comcast Call Hell And Call Of Duty

Comcast CEO Brian Roberts gestures as he speaks during a cable convention in Washington, D.C., in 2013. This week, his company drew scrutiny for an agonizing customer service experience.
Susan Walsh AP

Between the Comcast kerfuffle and big layoffs at Microsoft, we weren't at a loss for tech news this week. So here's what happened since your last wrap-up, from NPR and beyond.

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All Tech Considered
3:37 am
Fri July 18, 2014

Better Culture Could Have Prevented Viral Comcast Call

The call center of Zappos.com gets high marks from consumers for strong customer service.
Shashi Bellamkonda Flickr

Originally published on Mon July 21, 2014 11:13 am

This week, one man's customer service call to Comcast turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.

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The Two-Way
8:33 am
Thu July 17, 2014

Microsoft Will Cut As Many As 18,000 Jobs

Originally published on Thu July 17, 2014 9:23 am

A large layoff is under way at Microsoft, as the technology company says it will cut 13,000 jobs in the next six months. All but 500 of the layoffs are related to the Nokia phone division the company acquired in April. Microsoft says it might shed as many as 18,000 jobs as it restructures itself.

The company says it will complete most of the layoffs by the end of this year, and complete the restructuring by next June.

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Environment
6:54 am
Thu July 17, 2014

Google Experiments With Mapping Climate Change

Originally published on Thu July 17, 2014 11:09 am

Transcript

RENEE MONTAGNE, HOST:

Google is trying out one way of mapping climate change. It has outfitted a few of its Street View cars with special sensors to measure methane. WNYC's Robert Lewis road the streets of Manhattan to see how Google is mapping pollution across the country.

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All Tech Considered
4:45 pm
Wed July 16, 2014

Visa Makes Big Move To Boost Consumer Spending Online

Visa Checkout will store customers' credit card numbers and billing addresses once without their having to re-enter the information each time they shop online.
Visa

Originally published on Fri July 18, 2014 11:28 am

Here's an experience many of us have had: You're shopping on your smartphone. You click on the shoes or books you want. But then, when you get to the shopping cart, you abandon ship.

Visa says that's a big problem for retailers. On Wednesday, the credit card company announced it's rolling out a brand new system designed to get us to spend more money online.

One Password, Many Tokens

Visa is actually trying to fix two problems with one swipe.

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All Tech Considered
2:37 pm
Wed July 16, 2014

How Much Time Do You Spend On Your Smartphone? Let's See

Moment is an iPhone app that lets users see how much time they're spending on their cellphones.
Moment

Originally published on Thu July 17, 2014 5:13 pm

This post is part of our Weekly Innovation series, in which we explore an interesting idea, design or product that you may not have heard of yet. Do you have an innovation to share? Use this quick form.

How much time are you spending on your phone? Would you want to know if you could?

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All Tech Considered
2:32 pm
Wed July 16, 2014

Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel

We don't know the fate of the Comcast service rep at the center of a viral call recording.
iStockphoto

Originally published on Thu July 17, 2014 5:12 pm

Ryan Block, whose hilariously tedious customer service experience with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.

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All Tech Considered
7:40 pm
Tue July 15, 2014

FCC Extending Net Neutrality Commenting Time After Site Buckles

Federal Communications Commission Chairman Thomas Wheeler.
T.J. Kirkpatrick Getty Images

Originally published on Wed July 16, 2014 10:32 am

A flood of comments about net neutrality crashed the Federal Communications Commission's commenting site on Tuesday, the original deadline for public comments on the controversial Internet proposal. But the tech problems are buying those who want to weigh in some extra time — the deadline for public commenting is now Friday at midnight.

Of the 780,000 comments submitted to the FCC, 100,000 came on Tuesday alone, which the FCC's outdated electronic comment filing system was not capable of handling.

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The Two-Way
7:12 pm
Tue July 15, 2014

Apple Teams Up With Former Rival IBM On Business Apps

Originally published on Tue July 15, 2014 8:08 pm

Apple announced on Tuesday a deal with the company it once painted as Big Brother in its infamous 1984 ad: IBM.

The former rivals agreed on an exclusive partnership to work together on new business applications for Apple's iPads and iPhones. As part of the deal, IBM will also sell iPhones and iPads with the software to businesses all over the world.

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