casework

Tasnim Shamma

Election season is a time of talking points, where politicians boast of their influence and often take simplistic stances on complex issues so they can be easily digested by the media and voters.

Less talked about is the unglamorous, but equally important part of the job that goes with being a Member of Congress: casework. A Member of Congress's district office helps constituents with problems with federal agencies, such as processing visas and passports or filling out Medicare paperwork.