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Technology & Digital Life
10:04 am
Wed October 9, 2013

Banks Get Closer To An Actual, 'Automated Teller'

Bank of America's new ATM allows a virtual teller to speak with the user.
Credit Ben Bradford / WFAE

ATMs first appeared on street corners more than four decades ago and their basic function has remained relatively the same since.

“It’s like a bank that never closes,” a commercial for United California Bank announced in the 1980s, when ATMs were growing more common. “It makes your life a little easier, because anytime, any day of the year, it takes deposits and gives you cash.”

But to save on cost and attract a younger, plugged-in generation of customers, banks are finding new uses for the ATM that will change how we get our money.

WFAE's Ben Bradford reports on new ATMs and branches, and speaks with a "virtual teller."

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